- August 09, 2022
- Tech
- Data
- Cloud
- Luxembourg
- Security
- Startup
- Development
- Digital
Our team recently met with Sven de Backer, Managing Director, Kyndryl Luxembourg. In this interview, he talks, among other things, about Kyndryl's strategy in Luxembourg, its ambition and its positioning on the market.
This is an exciting time for Kyndryl globally: your
company has become independent after its separation from IBM and has signed
several global strategic partnerships, for example with Microsoft. What impact
will these changes have on your business model, here, in Luxembourg? What does
this change in your relationship with your clients?
Sven de Backer: Our robust and expanded digital
ecosystem of tech industry leaders will provide innovative, intelligent and
effective solutions for our customers, and help them integrate the best
technologies. As an independent company, we will expand our ecosystem and
invest in new capabilities to provide more world-class services offerings for
our customers. As Kyndryl, we can now be technology agnostic and will adjust
our offerings accordingly. We’ll remain the trusted advisor and IT integrator
of our clients, but will now be able to address a wider scope of solutions.
As a flatter organization, we’re re-orienting ourselves as a
customer-centric services business, with fewer management layers and key
decision in the countries. We will accelerate the pace of our decision-making –
including decisions about hiring and resources – and shift the ability to make
key decisions closer to the customer. Our faster, flatter organization puts the
customer at the centre of our business.
The development of IT infrastructure is one of the
biggest challenges facing companies and a market that promises to be very
lucrative in the years to come. How does Kyndryl intend to position itself to
take advantage of this?
S. D. B.: We indeed see a shift in decision making
about IT infrastructure consumption with our clients, in many ways. IT will
become more and more complex, and business needs more and more demanding.
Growing demand for digital transformation services in all industries is driven
by the competitive pressure to provide better customer experiences, operational
cost savings and the desire for flexibility and scale.
Skills and talents to manage these environments and execute
on transformation projects are clearly in great demand everywhere and Kyndryl,
with its 90.000 employees worldwide, and strong local presence can address
these needs. We have the skills and the solutions to support our clients on
this journey.
What is Kyndryl's ambition in Luxembourg? What added
value can you bring to Luxembourg companies?
S. D. B.: Our customers come to us for our expertise,
proactive value creation, speed and agility. They relied on us to stay up and
running during the pandemic, and we met that challenge. Over decades, they have
relied on us to help them adopt the latest technologies and meet their business
needs. We can leverage trusted and proven Intellectual Property, IP for short
(including more than 3,000 patents).
In Luxembourg, Kyndryl has a broad customer base with who we
have a long relationship. Our strong and growing local team of experts are part
of a worldwide organization being dedicated to the success of our customers.
Kyndryl Luxembourg wants to pursue what we did with IBM Global Services locally
during 30 years here, i.e. listen and understand the business needs of our
customers and support them with quality and innovation whatever the size and
type of business.
Kyndryl wants to bring additional expertise to our market
and enter a new era: AI, DevOps and others are clearly part of our agenda. As
shared with our logo, Kyndryl is the heart of the progress, also in Luxembourg.
What are the specific needs of the Luxembourg market and
how do you intend to meet them?
S. D. B.: Our customers want our deep technical
knowledge and proficiency as well as operational stability with little
tolerance for risk to their systems, continuous improvement and innovation with
modern, pre-integrated solutions and world-class IP that has been stress
tested, advisory support that is proactive, anticipatory and highly responsive
and partnership. They view our investment as evidence of our commitment.
Customers in Luxembourg are not different from the others in
the world, except for the proximity where they expect more. Their challenges
remain the same: the best IT solution, compliant with regulations, without
risks, innovation, with the best financial conditions.
Kyndryl Luxembourg has the expertise, skills and solutions
to match them. Our partnership approach will always make the difference for our
customers and partners.
[TO LEARN MORE ABOUT KYNDRYL SOLUTIONS, CLICK HERE]