- June 29, 2022
- Tech
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- Cloud
- Luxembourg
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- Startup
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- Digital
NLP Microservice Architecture as Business Enabler
This use case article details how Positive Thinking Company helped one of the largest energy suppliers in Germany and Europe to set-up a rigorous automation of their data science process in order to maximize the return on investment.
–Natural Language Processing (NLP)
–Natural Language Understanding (NLU)
–MLOps
–Cloud
–Process Automation
–Low Code
–Microservice Architecture
–Data Science and AI
Key challenges
Our client is one of the largest energy suppliers in Germany
and Europe. They provide more than 5.5 million people with gas, power, water
and energy-related services and products.
Operating in a highly homogenous market by nature, our
client identified customer service quality as a key differentiator. They
started to and continue to utilize Natural Language Processing in order to
increase customer support efficiency and quality.
[…]
Our approach
Benefits
Team involved
Technologies & Partners
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