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NLP Microservice Architecture as Business Enabler

This use case article details how Positive Thinking Company helped one of the largest energy suppliers in Germany and Europe to set-up a rigorous automation of their data science process in order to maximize the return on investment.

–Natural Language Processing (NLP)

–Natural Language Understanding (NLU)



–Process Automation

–Low Code

–Microservice Architecture

–Data Science and AI

Key challenges

Our client is one of the largest energy suppliers in Germany and Europe. They provide more than 5.5 million people with gas, power, water and energy-related services and products.

Operating in a highly homogenous market by nature, our client identified customer service quality as a key differentiator. They started to and continue to utilize Natural Language Processing in order to increase customer support efficiency and quality.


Our approach


Team involved

Technologies & Partners