On Thursday September 24, SOGETI and KOFAX have presented to the market the brand new Kofax solution aimed at simplifying, personalizing and securing critical business interactions to improve Customer experience

 

Sogeti Luxembourg, leading service provider, and Kofax, leading information transformation and management solution provider, have presented the new Kofax solutions dedicated to digital transformation and customer communication during their “Best-Practices Seminar” held on Thursday, September 24 at the prestigious Neumünster Abbey in Luxembourg.

 

With the growing interest towards “big-data” management and digital transformation, companies are increasingly concerned by the way they can best manage all the information available. This is particularly true when initiating or improving customers relationships. “While most of the billing and this parties regular communication is often well managed within banks, service providers and industrial companies, ad-hoc customers communication is still lacking proper management. This often leads to poor customers management, which may result in losing a client to the competition”, highlights Patrice FROMENT, Operation Manager at SOGETI Luxembourg.  With Kofax TotalAgility, the event’s attendees found out, through concrete client’s showcases, how the new Kofax solutions allow for their organization to digitize their business with confidence and trust.

 

Kofax TotalAgility, as seamlessly integrated with market-leading capture, process management, information integration and mobile capabilities, is the world’s first unified smart process application development and deployment platform. “TotalAgility provides an essential link between an organization’s systems of engagement and systems of record to help increase responsiveness to customers, improve service levels and gain competitive advantage in order to better manage and grow businesses while greatly reducing operating costs”, presents Mario LEONORA, Senior Sales Engineer at KOFAX. Among the most recent additions to the Kofax solutions stack presented during the event, some make the difference when creating and maintaining efficient digital relationships with customers:

 

Kofax Customer Communication Management (CCM): personalize and manage both your customer communications content and delivery channel ­ SMS, e-mail, print

 

Kofax Kapow, the information integration and automation platform which helps organizations acquire, enhance, and deliver information ­ especially from websites and web portals ­ into enterprise applications

 

E-sign Anywhere: Capture your customer¹s e-signature in face-to-face, online, and mobile processes

 

The solutions presentations, and above all the client case study presented by CCSS Luxembourg’s IT Product Specialist, Mr Franck Wolter, were unanimously appreciated by all the attendees. The guests enjoyed the networking opportunity offered by the venue, and exchanged with one another over their experiences with Kofax solutions, with great enthusiasm. “We are very proud to having been partnering with KOFAX for the past 7 years as they offer very powerful solutions, efficiently implemented and customized on client’s site by our Sogeti experts. We are glad to be presenting their newest solution to the market in Luxembourg, and we will sure reschedule such events next year!” says Patrice Froment from SOGETI Luxembourg.

 

Press release by SOGETI Luxembourg