- May 16, 2022
- Tech
- Data
- Cloud
- Luxembourg
- Security
- Startup
- Development
- Digital
Alter Domus enhances digital transformation journey through strategic partnership with NTT
Alter Domus (“Alter Domus” or the “Company”), a leading provider of integrated solutions for the alternative investment industry, announced it has signed a strategic partnership agreement with NTT Ltd., a world-leading global technology services provider, to accelerate the company’s innovation journey and enhance the company’s digital workplace for all employees.
The partnership will introduce a 24/7/365 global online
service desk supplemented by scheduled local visits to deliver responsive and
high touch support to all Alter Domus staff.
ServiceNow, a leading cloud-based platform, is the
foundation of the new service desk capability and will be accessible to Alter
Domus employees in Europe and Asia Pacific, providing them with access to a
full IT support portfolio. This new generation smart ticketing system will be characterised
by fast, premium support service in just a few clicks.
In addition to upgrading IT service capabilities, the scope
of the Alter Domus-NTT partnership will involve the transition to a new data
centre. Several other transformation projects will progress over the coming
months, including supporting the company with its cloud adoption journey and
bolstering its IT security systems using NTT’s extensive expertise and broad
technology offering.
Darren O’Banion, Chief Technology Officer at Alter Domus,
said: “We aim to elevate our IT infrastructure to support our global growth and
ensure Alter Domus’ clients and employees can rely on our scalable, high
performing and secure platform. We are pleased to have signed this strategic
partnership with NTT and look forward to a smooth transition in this next phase
of our innovation journey.”
Abhijit Dubey, Global CEO at NTT Ltd., said: “We’re
thrilled that Alter Domus chose NTT to support them to modernize their IT
infrastructure as well as to transform and improve their employee experience.
NTT’s proven intelligent infrastructure services and continuous innovation in
digital workspace will enable Alter Domus to accelerate their global
expansion.”
Olivier Posty, Managing Director for NTT Ltd. in
Luxembourg added: “We’re very excited about the start of our collaboration
with Alter Domus, a success story made in Luxembourg, and we’re looking forward
to help them achieve their digital transformation goals globally by leveraging
our team in Luxembourg and our experts from around the globe.”